Frequently asked questions
Account Information
How do I access my W-2?
Log in to your ADAPT account. Select Taxes, and then W-2. You will select the respective company from the drop down menu and select download to the right
I'm trying to complete my online onboarding documents but it won't allow me to continue. Who do I contact?
Call 518-681-5000 or email services@adaptpayroll.com for onboarding assistance
I'm locked out of my account. Who do I contact?
Call 518-681-5000 or email services@adaptpayroll.com to reset your password
Payment Issues
How do I access my pay stubs?
Log in to your ADAPT account and select Pay > Pay History > View Paystub
My pay is not correct. Who do I contact?
Contact your manager with any questions or concerns regarding your pay or hours
Account Changes
How do I change my direct deposit?
Log in to your ADAPT account. Select Pay > Direct Deposit. Click on the line with your account and the Edit screen will appear. You can also send a Bank Deposit form or Void check to services@adaptpayroll.com
How do I change my address?
Log in to your ADAPT account. Click on Personal > Address. You can also send an email to services@adaptpayroll.com with your new address
How do I change my tax withholding deductions?
You can log in to your ADAPT account and select Taxes to update. You can also call 518-681-5000 or email services@adaptpayroll.com
How do I terminate an employee?
Select Employee Termination from the My Employees drop down and fill out the required (red) boxes.